Information for cardholders
The Central Bank of Savings Banks Finland Plc is the issuer of the Savings Banks Group’s payment cards. Customer service to cardholders is provided by the Savings Banks. With regard to Visa Credit cards and Visa invoices, cardholders can also contact the Visa Credit customer service by telephone on +358 (0)9 6964 6014, 8:00–20:00 (local network charge/mobile network charge).
If your card is lost, stolen or retained in an ATM overseas, immediately notify the card cancellation service on tel. +358 (0)20 333 (local network charge/mobile network charge), available 24/7.
If you observe a suspicious transaction on your card, please refer to the instructions here. (In finnish)
In issues related to Visa Credit cards and invoicing, please contact our Visa Credit customer service on +358 (0)9 6964 6014.
If you have any questions related to your customer relationship, please contact your local Savings Bank. The contact information for all Savings Banks is available here. (In finnish)